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Sleep on your Moonora for up to 40 nights from the day it is delivered. If it is not for you, email us within those 40 nights with your order number and we will arrange the return. Once we receive the duvet, we refund the price you paid for it. Trial returns must be clean and complete, including the pillowcases supplied with the duvet. Return postage for trial returns is at your cost, unless the item is faulty.
Separately from the trial, under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of receiving it. Tell us by email at contact@trymoonora.com, then send the item back within 14 days of telling us. We refund you within 14 days of receiving the item back (or proof that you have sent it), including the standard delivery cost you paid, using the same payment method. We may reduce the refund if the item has been handled more than needed to check it.
If your duvet arrives faulty, damaged or is not what you ordered, email us at contact@trymoonora.com with your order number and a photo. We will pay for the return and offer you a replacement or a full refund. Under the Consumer Rights Act 2015 you have 30 days from delivery to reject a faulty item for a full refund, and after that you can ask for a repair or replacement. These legal rights are not affected by this policy.
Email contact@trymoonora.com with your order number. We will send you the return address and instructions. Please do not send anything back before contacting us.